Do you know what your customers are thinking?

    Are you aware of the perceptions they are building about your company, products, and employees?

    If a customer has a bad experience, she is likely to tell at least seven other potential customers.

    Those potential customers will tell others, and so begins a dangerous cycle which jepordizes your reputation!

    What assurance do you have that your staff is performing at exceptional levels?

    Are they doing all that they can to make the customer's experience a positive one?

    What can you do to make sure you don't lose business to your competitors?

Your best customer is someone who has already bought from you.  A customer who knows that your services, products, and customer assistance are far above the competition will rave about you and, most importantly, recommend you to others.  Referrals can be your best marketing. However, it has been shown that if a customer has an unfavorable experience, they are likely to tell at least seven other people.  What have you done to insure that your employees are indeed providing the ultimate in customer service?   

Your customers are an invaluable resource to help grow your business.  By knowing and understanding your business from their viewpoint, you can implement programs or change your current techniques, to help them spend more money, frequent more often, and recommend your establishment to others. 

Mystery Shopping is an effective tool to gauge such an in-depth view.  By acting as your typical patron, our shoppers will evaluate any aspect of service or product that you desire. We specialize in a personalized technique that establishes clear goals and expectations based on the needs of your business. Each client receives a one-on-one "needs analysis" to get to the heart of your business, goals, and future plans. Whether your interest lies in telephone, retail, restaurant, apartment, financial, or web evaluations, Shop Incognito can help you get the information you need to train your employees on providing the ultimate in customer service and satisfaction.

Mystery Shopping programs evaluate:

Sales techniques
Product recommendations
Floor staffing
Friendliness and courteousness of employees
Accuracy of products and services offered
Loss prevention issues
Ease of transactions
Promptness of response
Fair housing regulations
New hire training
Reward/incentives for employees
Local and national competitors
And more!

The current economy has consumers being quite cautious with their finances.  They have become quite aware of where they are spending money.  In order to stay competitive, you need to know how your customers view your establishment.  It isn’t enough to have a management observation.  You need a clear, unbiased view on a typical customer’s experience.

Shop Incognito can help you find a suitable Mystery Shopping company to get the information you need. In order to implement change in your sales technique, evaluate products, and services, reward employees for helping your business grow and thrive, or even check out your competitors to make sure that you remain the best in your industry, you'll need a top-notch company to develop a Mystery Shopping program.

Use the links above to learn more about how Mystery Shopping can help you, or feel free to contact us for more information on how we can help you find a company that will suit your needs.